ICVA Support Center

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Knowledge Base 

Candidate

What if a fire alarm, power outage, or other disruption happens during my exam?

NAVLE - Scheduling & Exam Day

Report it to Prometric at the test center immediately, or through Prometric's website within 10 business days, and then file ICVA's online grievance form with the date, time, location, and details. See the Scoring, Retakes & Grievances section for the full grievance process.

  • Exam Day, Grievances

in NAVLE - Scheduling & Exam Day

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  • Category: NAVLE - Scheduling & Exam Day
  • Last Modified: 10/03/2026